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Forms and Policies

CCK’s cancellation, re-booking and refund policies are specific to each class, trip or event and must be agreed before a booking can be made.

7 Day Cancellation and Re-booking Policy

We are interested in quality, not quantity. Space in our program is limited. Cancellations and rebooking constitute real costs and lost revenue for our programs and negatively affect our ability to provide the best instruction available for all that want to participate; therefore the following cancellation, re-booking and refund policy will be strictly enforced:

TO RECEIVE A REFUND you must cancel 7 days or more before the start of the class or trip; a $25 per person processing fee will be charged.

NO REFUND WILL BE GIVEN when CANCELLING less than 7 days before the start of a class or trip.

YOU MAY RE-BOOK 7 days or more prior to the start of the class or trip, subject to availability, by paying a $25 processing fee. You may re-book between 3 and 6 days before the start of a class or trip, subject to availability, for an additional 50% payment of the class or trip cost. Upon re-booking, you will receive a new booking ID number and confirmation email.

LESS THAN 48 hrs NOTICE of cancellation or re-booking there are no refunds or credits given (equal to 100% forfeiture).

There are no make-up sessions if you miss a class.  Failure to attend a class in which you are registered will result in forfeiting all fees.

Classes must meet the minimum enrollment.

FULL CREDIT OR REFUND will be made if California Canoe & Kayak is forced to cancel a class or trip for any reason. In such cases, our liability extends to the cost of the class or trip only, not travel and accommodations.

All classes and trips are subject to last-minute cancellation due to weather and safety conditions.

30 Day Cancellation and Re-booking Policy

We are interested in quality, not quantity. Space in our program is limited. Cancellations and re-booking constitute real costs and lost revenue for our programs and negatively affect our ability to provide the best instruction available for all that want to participate; therefore the following cancellation & refund policy will be strictly enforced:

TO RECEIVE A REFUND you must cancel 30 days or more before the start of the class or trip; a $25 per person processing fee will be charged.

NO REFUNDS or credits will be given when CANCELLING less than 30 days before the start of a multi-day class or trip.

YOU MAY RE-BOOK 30 days or more prior to the start of the class or trip subject to availability; by paying a $25 processing fee. You may re-book between 29 and 14 days before the start of a class or trip, subject to availability, for an additional 50% payment of the class or trip cost. Upon re-booking, you will receive a new booking ID number and confirmation email.

LESS THAN 14 days NOTICE of cancellation or re-booking there are no refunds or credits given (equal to 100% forfeiture).

FULL CREDIT OR REFUND will be made if California Canoe & Kayak is forced to cancel a class or trip for any reason. In such cases, our liability extends to the cost of the class or trip only, not travel and accommodations.

All classes and trips are subject to last-minute cancellation due to weather and safety conditions.

60 Day Cancellation Policy for Paddle Golden Gate & ACA Instructor Courses

We are interested in quality, not quantity. Space in our program is limited. Cancellations constitute real costs and lost revenue for our programs and negatively affect our ability to provide the best instruction available for all that want to participate; therefore the following cancellation & refund policy will be strictly enforced:

TO RECEIVE A REFUND you must cancel 60 days or more before the start of the class or trip; $25 per person processing fee will be charged.

NO REFUNDS or credits will be given when canceling less than 60 days before the start of a multi-day class or trip.

There are no make-up sessions if you miss a class.  Failure to attend a class in which you are registered will result in forfeiting all fees.

Classes must meet the minimum enrollment.

FULL CREDIT OR REFUND will be made if California Canoe & Kayak School is forced to cancel a class or trip for any reason. In such cases, our liability extends to the cost of the class or trip only, not travel and accommodations.

All classes and trips are subject to last-minute cancellation due to weather and safety conditions.

Group Bookings – Deposit, Final Headcount & Payment

 To make a group reservation for a private tour or class we require a 50% deposit to make the reservation. This reserves the date and guarantees staff and resources are available. The deposit will be based on your initial estimate of numbers.

The balance is due 14 days prior to the event. A final headcount is required at this time and the balance will be adjusted accordingly. Adjustments upwards can after the final headcount has been given subject to the availability of staff and resources, but no refund will be given for an adjustment downwards because staff and resources will have been allocated to the event.

If the tour or class date is within 14 days of the date the reservation is made, payment in full will be required at the time the reservation is made.

14 Day Group Cancellation Policy

The following cancellation & refund policy will be strictly enforced:

TO RECEIVE A REFUND, you must reschedule or cancel 14 days or more before the start of the event. A $25.00 per group booking processing fee will be charged.

NO REFUND will be given when cancelling 13 or fewer days before the start of the event.

You may reschedule between 7 and 13 days before the start of a class or trip for an additional 50% payment of the total cost.

With less than 7 days’ notice of cancellation or rescheduling there are no refunds or credits given (equal to 100% forfeiture).

Full credit or refund will be made if California Canoe & Kayak is forced to cancel a tour or class for any reason. In such cases, our liability extends to the cost of the class or tour only, not travel and accommodations.

All CCK events are subject to last-minute cancellation due to weather and safety conditions.